We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you contact the Legal Ombudsman directly, they may require you to follow our internal complaints procedure first.
If you have a concern or complaint and feel that you cannot address this directly with the fee earner who had responsibility for your matter, please contact us in writing (by letter, email or fax) at: Complaints Partner, Charsley Harrison LLP, Windsor House, Victoria Street, Windsor SL4 1EN.
Fax: 01753 832 550
To help us fully understand your complaint, please provide us with the following:
If you require any help in making your complaint, please contact us for assistance.
PO Box 6806
Alternative complaints bodies exist which are competent to deal with complaints about legal services should both you and our Practice wish to use such a service. We have, however, chosen not to adapt such an alternative dispute resolution process. Therefore, if you wish to complain further, you should contact the Legal Ombudsman.
For generations, we have been tailoring advice to clients' requirements
We aim to produce concrete results that remove uncertainty
Our main objective is to provide you with a quality service and sound legal advice at a reasonable price